Capital New York, a financial industry consulting company, was having issues with their conference rooms and needed a technology partner they could trust. Steve Newton, Capital’s Senior Analyst for IT, describes their frustrating situation: “Not only were there audio, programming and video distribution issues, but our vendor had stopped responding to any questions and complaints.” Steve began to look for a better audio visual resource and found Profound Technologies.

Profound’s Project Manager Gabe Gonzalez wanted to provide Steve with a superior training room experience. “Steve was hoping to utilize as much of Capital’s current equipment as he could, but his priority was to get the system back up and functioning.”

From the beginning of the project Profound’s team of engineers discovered that they needed to reprogram the system because it was not configured properly. The room needed to be finished within three weeks because Capital had to use it for training. Profound exceeded their expectations and finished the project in just two weeks.

Steve was very happy with the work Profound provided and the relationship between the two companies continues to thrive. Gabe explains: “Not only am I proud of the finished product, but I think this shows Profound’s trusted customer service and teamwork. I established a great relationship with Steve and my team backed me up on all the promises I made.”

Bill and Wendy Carlton own a beautiful 11,000 square foot estate, nestled in affluent Beverly Hills. A few months ago they were facing aggravating performance issues with their control system. “There was always something that wouldn’t work, whether it was our lighting, network, or control systems,” Bill says.

Profound upgraded the Carlton’s network, surveillance cameras, and all the audio and video equipment throughout the house. Even with the messy wiring and other complications they finished the installation in weeks. The Carltons were so pleased with Profound’s work that they requested a technology refresh of the media room as well.

In partnership with Profound, the end goal is business growth through the sale of additional services. “Rather than having to turn away opportunities, IT companies like Expert IT are able to offer turn-key audio visual solutions to their customers and prospects,” Kevin says. The alignment of these two companies has proved to be successful, bringing many new opportunities and shared values in customer relations.

Expert IT, one of the nation’s top 100 MSP’s, is always looking for the next enterprise partner who will help strengthen their business’s value in the marketplace. Profound Technologies provides the benefits of a successful strategic partnership, and Kevin Busza, director of strategic alliances for Profound, is excited about the growing relationship between the two companies.

From the start, a partnership between Expert IT and Profound Technologies made sense and progressed smoothly. Kevin met with Jason MacDonald, partner development manager at Expert IT, and says that “through this introduction process, Profound covered the full gamut of strategy to tactics, describing the whole picture of how we could win business together.” This meeting allowed Jason to fully understand the benefits of partnering with Profound Technologies. “Kevin told us about how Profound will come into our customer’s environment and provide pertinent solutions that are not included in our primary offerings, enabling us to solve more problems and remain relevant.

While the Carltons needed these technology advancements, heightened physical security was also a top priority for them. “We had been burglarized in the past, and wanted to take preventive steps to protect our estate.” Profound’s President Bradd Fisher was excited to contribute security system enhancements to their property, especially the new license plate cameras for their front yard. “The hidden cameras look at the street in both directions and can recognize license plates of suspects.”

From a reliable network to a secure home, Profound gave the Carltons a solution that met their needs and surpassed expectations.

When Florida-based prime contractor Frontedge began to deploy an advanced mobile operation center, a reliable integration company was required to support this project. Frontedge looked to Profound Technologies as a trusted partner to design, program, and commission the necessary parts to make a mobile network operation center integration seamless. At the heart of every mobile operations center is a touch panel system that allows for the technicians to manage the audio, video, and satellite feeds amongst the 15 displays contained in the vehicle.

In the past, Frontedge did not have the best experience working with other companies. Justin Black, project manager for Frontedge, says: “We needed a new services organization.

Yes, I could staff the people if I needed to, but Profound provides me with the ability to have subject matter experts on a project basis. This way I avoid having to hire three staff persons for what Profound can deliver with offsite and onsite support in just a couple of weeks. It’s a no-brainer.”

Profound provided Frontedge with a new touch panel that has cleaner graphics and is easier to use. According to Justin, “the Profound project management team works without needing much direction to come up with a near perfect user interface.” Justin is very happy about their partnership with Profound due to their excellent work and the value they add to Frontedge’s services.

Brent Godshaw, owner of an 11,000 square foot home, was in desperate need of a reliable network that surpassed his present capabilities. His current network was fast, but over the years it became a jumble of different routers and switches, leading to an overall poor signal in the house that could not travel through walls efficiently. This caused problems with some of the most commonly used home services, including audio and video streaming.

Profound Technologies had the right solution for Brent: Cisco Meraki Enterprise Networks. A home of that size needed an enterprise level network to maximize the system’s speed, security, and reliability. Profound installed this enterprise network, providing customized and expert engineering to give the best bandwidth and security needed for his estate. They also extended the service offering to include the home technologies, as he was drawn to Profound’s home automation experience.

While Profound values network quality, responsiveness is also important to the team. Jeff Kauffman, account executive with Profound, explains: “Our guys would get automatic email notifications from the system about any issues and could fix them before our customers even knew they were there.” This lowered any potential frustration that Brent could have with the network and resulted in greater customer satisfaction.

Zoom, a conferencing software platform, has evolved to bring virtual meeting experiences to life, fulfilling communication needs accordingly. Zoom is used by many companies, from remote workers on their laptops to executive meetings in large corporate boardrooms.

Zoom has partnered with integration companies like Profound Technologies to merge the software with all of the other technology in conference rooms. Profound’s CTO Brett Fisher has been impressed with Zoom’s platform and how it has impacted the meeting room experience for his customers: “A core objective of the Profound approach is to make conferencing easy. When we evaluated the various web and traditional video conferencing services for compatibility with our product suite, we decided that working with Zoom was the best way to achieve this goal.”

Features such as contact presence status, multiple contact meeting invitations, active host transfer, and participant controls for mute, camera, and much more, and much more are what set Zoom apart from its competition. The platform is also cost effective with the modest monthly fee as its only expense. Zoom is continuing to make improvements to their platform and Profound is excited to see what they uncover next.

Level1, a national IT infrastructure company, provides LAN, WAN, voice, video, and managed infrastructure solutions to Fortune 1000 customers across the country. It is one of the largest Cisco resellers and provides managed services for its 2000+ customers.

Recently, IT technology has become much more advanced and converged with presentation technology. Level1 had been looking for help to improve their infrastructure offerings. Their goal was to provide a next generation managed services offering that could handle the traditional IT portfolio, yet also allow for management.

The key to success in this situation is strategic partners from IT presentation technology and managed video services. “We provided all of the carrier services, MLPS management, and IT helpdesk for our customers, yet we had a deficiency in the area of managed video and managed collaboration systems,” explains Kent Bandleton, technical sales manager at Level1. With Profound Technologies, an IT VAR can leverage the Profound expertise to take control and provide the end user with peace of mind by offering management over crucial presentation room assets. All rooms can be managed via Profound’s managed services platform.